Refund & Cancellation Policy

This policy applies to payments made to AllCoaching Technology for AllCoaching subscription plans, bought on studio.allcoaching.in.

1. What we sell

AllCoaching Technology runs a SaaS LMS platform for educators. We earn in two ways: (1) educators and coaching institutes pay us a monthly or yearly subscription to use the AllCoaching studio (studio.allcoaching.in) to build their own academy website and app, upload courses, and run tests and live classes; (2) when students buy an educator's courses on that academy, the payment is collected through our payment gateway and settled to the educator after our platform fee (0% on monthly plans; 10%, 7.5% or 5% on yearly plans).

Plans are Starter, Growth and Pro, paid monthly (₹3,999, ₹5,999 or ₹7,999 a month, 0% commission) or yearly (₹6,999, ₹12,999 or ₹24,999 a year, with a 10%, 7.5% or 5% fee per sale). Prices are exclusive of 18% GST. Current prices are on our pricing page.

2. Free trial

Every plan starts with a 7-day free trial. No card or payment is needed to start it, and nothing is charged automatically when it ends. Please use the trial to check that AllCoaching fits your needs before you pay.

3. Refunds

Because every plan can be tried free for 7 days before any payment, payments for monthly and yearly plans are non-refundable, in full or in part, including for any unused days, months or features.

The only exceptions are payment errors:

• Duplicate payment: if you were charged twice for the same plan and period, the extra payment is refunded.
• Failed activation: if money was debited but your plan was not activated, we either activate the plan or refund the amount.

To report a payment error, email contact@allcoaching.in with your registered mobile number or email and the transaction ID. Approved refunds are made to the original payment method. The time for the money to reach your account depends on your bank or payment provider.

4. Cancellation

Monthly plans: there is no lock-in. You can cancel any time by writing to us at contact@allcoaching.in or on WhatsApp. Your plan stays active until the end of the month you have paid for, and you are not charged again.

Yearly plans: you can choose not to renew. The plan stays active until the end of the paid year. Cancelling during the year does not create a refund for the remaining months.

After your paid period ends: your academy goes offline to students. You then have 30 days to export your content and data, or to renew. After those 30 days, the videos you uploaded are deleted.

5. Course purchases made by students

Courses, test series and classes sold inside an educator's academy are sold by that educator. Refunds for those purchases follow the educator's own policy, shown before purchase. Students should contact the educator first; see Clause 6 of our Terms of Service.

6. Contact

AllCoaching Technology
Email: contact@allcoaching.in
Phone / WhatsApp: +91 98899 77262

See also our Delivery Policy, Terms of Service and Privacy Policy.