All Coaching
1. Introduction
All Coaching, located at F1/F-814, Sangam Vihar Colony, Haveliya, Jhusi, Prayagraj, Uttar Pradesh 211020, India, is dedicated to safeguarding the privacy and security of personal data collected from users (“User” or “You”) of our website (‘https://allcoaching.in/’), mobile applications (‘Allcoaching’ and ‘Marketing Tips by Allcoaching’), and other associated platforms, products, or services (collectively, the “Platform”). This Privacy Policy (“Policy”) outlines our practices for collecting, using, storing, sharing, and protecting your information in compliance with the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”), and other applicable laws in India. By accessing or using the Platform, you consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using the Platform. This Policy forms a legally binding electronic contract under the IT Act and does not require a physical, electronic, or digital signature. It should be read in conjunction with the Platform’s Terms and Conditions (“T&C”).
2. Scope and Application
This Policy applies to all Users, including students, parents, guardians, or other individuals engaging with All Coaching’s educational services, whether through online courses, offline classes, or other interactions via the Platform. It governs the handling of personal and non-personal information provided by or collected from you. All Coaching does not differentiate between devices used to access the Platform, provided the login credentials match yours. To ensure accurate data capture, you must use your own credentials when accessing the Platform.
3. Collection of Information
We collect information to deliver, personalize, and enhance our educational services. The types of information collected include:
3.1 Personal Information:
Full name
Contact details (mobile number, residential phone number, or alternative number)
Gender
Date of birth
Address (official, residential, or other)
Email address (primary or alternative)
Social media account details (e.g., name, profile picture, email address, friends list, or other publicly available data) when registering via social media
Contact list details from your mobile device (e.g., names, phone numbers, email addresses of contacts, with your explicit consent)
Internet Protocol (IP) address
Sensitive personal data, such as:
Passwords
Payment details (e.g., credit/debit card information, bank account details, UPI IDs)
Academic records or test results (if provided during enrollment or course participation)
3.2 Non-Personal Information:
Internet or telecom service provider details
Geolocation data (e.g., city or region, for analytics or personalized content)
Device information (e.g., type, operating system, browser type)
Usage data (e.g., duration of Platform interaction, pages visited, courses accessed, or features used)
Interaction logs (e.g., clicks, searches, or preferences)
3.3 Collection Methods:
Information is collected through:
Voluntary submission during registration, course enrollment, account creation, or surveys
Automated tracking during Platform interactions (e.g., via cookies, analytics tools)
Third-party integrations (e.g., social media logins, payment gateways)
Offline interactions (e.g., during in-person enrollment at our Prayagraj center)
Information may be stored in electronic or physical form, as authorized by you. We collect only the information necessary for the purposes outlined in this Policy.
4. Purpose of Information Collection
We collect and process your information for the following purposes:
Service Delivery: To provide access to courses, study materials, assessments, and certificates.
Account Management: To create, maintain, and secure User accounts.
Communication: To send updates, course reminders, promotional offers, or service-related notifications.
Improvement: To enhance Platform functionality, user experience, and educational content.
Analytics and Research: To conduct surveys, analyze usage trends, and improve service offerings.
Security: To detect, prevent, or address fraud, unauthorized access, or privacy breaches.
Payment Processing: To facilitate secure transactions for course fees or other services.
Legal Compliance: To comply with legal, regulatory, or judicial requirements.
Support: To respond to User queries, provide technical assistance, or resolve issues.
Other Purposes: For additional purposes deemed necessary, provided they align with this Policy and applicable laws.
5. Consent
By using the Platform, you explicitly consent to the collection, use, storage, and sharing of your information as described in this Policy. You may withdraw consent at any time (see Section 9), though this may affect your ability to access certain Platform features.
6. Sharing of Information
All Coaching may share your information with:
Internal Stakeholders: Affiliates, employees, or authorized personnel for Platform operations.
Third-Party Service Providers: Entities such as payment processors, cloud storage providers, or analytics firms, who are contractually obligated to maintain confidentiality and security standards.
Legal Authorities: Government, judicial, or law enforcement agencies to comply with legal obligations, respond to court orders, or address public safety concerns.
Business Partners: Trusted partners for co-branded services or educational collaborations, subject to data protection agreements.
Other Entities: For purposes such as fraud prevention, analytics, or service enhancement, within or outside India, in compliance with applicable laws.
We ensure that third parties receiving your information adhere to reasonable security practices and use the data only for the intended purpose. You consent to such sharing as necessary for the lawful performance of our services.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Specifically:
Account-related information (e.g., name, contact details) is retained for the duration of your active engagement with the Platform and may be kept longer for operational or legal purposes.
Sensitive data, such as payment details, is retained only until the transaction is complete, unless required for audit or compliance.
Interaction data (e.g., chats, test attempts) is retained for a maximum of 1.5 years from the date of receipt, after which it is automatically deleted from our servers.
You may request deletion of your information as per Section 9.
8. Cookies and Tracking Technologies
8.1 Cookies: The Platform uses cookies and similar technologies (e.g., web beacons, pixels) to:
Enhance user experience (e.g., remembering login details)
Track preferences and usage patterns
Analyze trends for service improvement
Deliver personalized content or advertisements
Cookies may be session-based (expiring when you close your browser) or persistent (remaining until deleted). You can manage cookie preferences through your browser settings, but disabling cookies may impair Platform functionality.
8.2 Third-Party Analytics: We use third-party tools (e.g., Google Analytics) to analyze usage data. These tools may collect non-personal information (e.g., IP address, device type) and are subject to their own privacy policies.
8.3 Third-Party Links: The Platform may include links to third-party websites or services (e.g., payment gateways, social media platforms). This Policy does not apply to such third parties, and we are not responsible for their privacy practices or content. You access third-party links at your own risk.
9. Opt-Out and Withdrawal of Information
You have the right to:
Refuse to provide certain information, though this may limit access to Platform features.
Withdraw previously provided information by submitting a written request to allcoachingss@gmail.com
Upon receiving a withdrawal request, we will verify your identity and process the request within a reasonable timeframe, as required by law. Withdrawal may result in restricted or discontinued access to the Platform. Certain information may be retained if required for legal compliance or operational purposes.
10. Data Security
We prioritize the security of your information and have implemented robust measures, including:
Encryption: AES 256 encryption for data storage and HTTPS protocols for secure data transfers.
Secure Content Delivery: HLS protocols for video content.
Access Controls: Information is accessible only to authorized personnel on a need-to-know basis.
Safeguards: Physical, electronic, and managerial procedures compliant with the IT Rules.
Regular Audits: Periodic reviews of security practices to address vulnerabilities.
Despite these measures, no internet transmission is entirely secure. All Coaching shall not be liable for any loss, damage, or misuse of information due to unauthorized access, transmission errors, or force majeure events beyond our control.
11. Use of the Platform by Minors
The Platform is intended for Users meeting the following Age Requirements:
India: At least 18 years of age, or with parental/legal guardian consent
Australia: At least 18 years of age, or with parental consent
Singapore: At least 13 years of age, or with parental consent
South Korea: At least 14 years of age, or with parental consent
Vietnam: At least 16 years of age, or with parental consent
Minors (individuals below the specified age) may not register independently. Parents or legal guardians must register on their behalf, agree to the T&C, and supervise their use. We do not knowingly collect personal information from Minors without verified parental consent. If we discover unauthorized use by a Minor, we will terminate their access and delete their information.
Parents/guardians aware of unauthorized use by their child or concerns about bullying, abuse, or harassment should contact allcoachingss@gmail.com
12. User Rights
Under applicable laws, you may have the following rights regarding your personal data:
Access: Request details of the information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to legal retention requirements.
Restriction: Request restriction of certain data processing activities.
Objection: Object to processing for specific purposes, such as marketing.
To exercise these rights, contact our grievance officer (Section 13). We will respond within the timelines prescribed by law (e.g., 30 days under the IT Rules or as per the DPDP Act, if applicable).
13. Grievance Redressal
For complaints, concerns, or queries regarding privacy, data misuse, or other issues, contact our grievance officer:
Grievance Officer
Name: Amit Kumar
Address: F1/F-814, Sangam Vihar Colony, Haveliya, Jhusi, Prayagraj, Uttar Pradesh 211020, India
Phone: +91 9889977262
Email: allcoachingss@gmail.com
We will acknowledge your grievance within 24 hours and aim to resolve it within 30 days, as required by the IT Rules. If unresolved, you may escalate the matter to the appropriate data protection authority (if established under the DPDP Act) or seek legal recourse.
14. Updates to this Policy
All Coaching reserves the right to update this Policy to reflect changes in our practices, legal requirements, or Platform functionality. Significant changes affecting your rights will be communicated via email, Platform notifications, or a prominent notice on the website. Updates are effective immediately upon posting, and continued use of the Platform constitutes acceptance of the revised Policy.
15. Governing Law and Dispute Resolution
This Policy is governed by the laws of India. Any disputes arising under this Policy shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed mutually by the parties. The arbitration shall be conducted in English, with the seat and venue in Prayagraj, Uttar Pradesh, India. The arbitrator’s decision shall be final and binding. Courts in Prayagraj, Uttar Pradesh, India, shall have exclusive jurisdiction over any matters arising from this Policy.
16. Contact Us
For questions, feedback, or assistance regarding this Policy, please contact:
All Coaching
Address: F1/F-814, Sangam Vihar Colony, Haveliya, Jhusi, Prayagraj, Uttar Pradesh 211020, India
Email: allcoachingss@gmail.com
Phone: +91 9889977262
Office Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
By using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Analysis and Key Features:
Contextual Relevance: The policy is tailored for an educational coaching institute, considering likely features such as course enrollment, online learning, test management, and user accounts, inferred from the website and app context.
Legal Compliance:
Aligns with the IT Act, 2000 and IT Rules, 2011, particularly regarding sensitive personal data protection and grievance redressal.
Anticipates requirements of the DPDP Act, 2023 (e.g., user rights, data minimization, consent), assuming potential enforcement by 2025.
Incorporates general principles from global standards (e.g., GDPR-inspired user rights) to ensure robustness for international Users.
User-Friendly: Written in clear, concise language to ensure accessibility while maintaining legal precision.
Comprehensive Coverage: Addresses all critical aspects, including:
Types of data collected (personal, sensitive, non-personal)
Purposes and legal basis for processing
Consent and withdrawal mechanisms
Third-party sharing and international data transfers
Security measures (e.g., AES 256 encryption, HTTPS, HLS)
Minors’ data protection
User rights and grievance redressal
Customized Details: Includes the provided grievance officer details (Amit Kumar, +91 9889977262, allcoachingss@gmail.com, Prayagraj address) and reflects All Coaching’s operational base in Prayagraj.
Proactive Elements:
Specifies data retention periods (e.g., 1.5 years for chats/test attempts, as per prior input).
Addresses cookies, third-party links, and analytics tools, common for educational platforms.
Includes provisions for minors, critical for an educational service.
Recommendations for Implementation:
Legal Review: Engage a qualified lawyer to:
Verify compliance with the DPDP Act, 2023 and any new regulations effective by 2025.
Customize clauses for specific data practices (e.g., if you use AI-based analytics or third-party integrations).
Ensure alignment with the Consumer Protection Act, 2019 for transparency in user interactions.
Platform Integration:
Display the Policy prominently on your website and apps, with a mandatory “I Accept” checkbox during registration or onboarding.
Include a link to the Policy in the footer of your website and app settings.
Use pop-up notifications or emails to inform existing Users of the updated Policy.
Operational Support:
Establish a robust grievance redressal process to handle complaints within 30 days, as required by the IT Rules.
Train staff to manage data securely and respond to User requests (e.g., data deletion, correction).
Maintain logs of consent and data processing activities for audit purposes.
Security Measures:
Regularly audit encryption (AES 256, HTTPS, HLS) and access controls to ensure compliance.
Implement a data breach response plan to notify Users and authorities promptly, as may be required under the DPDP Act.
User Communication:
Provide a simplified version or FAQ alongside the Policy to explain key points to non-technical Users.
Offer multilingual versions (e.g., Hindi) to cater to your audience in Uttar Pradesh and beyond.
Regular Updates: Review the Policy annually or when significant changes occur (e.g., new app features, legal updates).
Additional Notes:
The policy assumes standard educational platform features (e.g., user accounts, online courses, payments). If All Coaching has unique features (e.g., AI-driven learning, gamification, or international partnerships), please provide details for further customization.
The retention period of 1.5 years for chats/test attempts is retained from prior input. If you have different retention policies, please specify.
If you need a complementary Terms and Conditions, Refund Policy, or other legal documents, I can draft those to align with this Policy.
The governing law and jurisdiction are set to Prayagraj, Uttar Pradesh, consistent with your location. If you operate in multiple regions or internationally, additional clauses may be needed.