AllCoaching (“AllCoaching”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal data of all users who access our website, mobile application(s), and services (“Platform”, “Services”). This Privacy Policy explains how we collect, use, store, share, and protect your information when you use AllCoaching.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1) Who We Are (Data Controller)

AllCoaching
Sangam Vihar Colony, Haveliya, Jhusi, Prayagraj, Uttar Pradesh 211019, India
Phone: +91 9889977262
Email: allcoachingss@gmail.com

2) Information We Collect

We may collect the following types of information:

A) Information You Provide Directly

  • Name
  • Phone number / WhatsApp number
  • Email address
  • Password (encrypted/secured)
  • Profile details (photo, bio, education details, teaching profile, course details)
  • Messages or queries submitted through forms, WhatsApp, email, or support channels
  • Payment-related information (limited details; see Section 7)

B) Educator/Institute Information (If You Join as an Educator)

  • Educator name, profile and qualifications (if provided)
  • Coaching institute name (if applicable)
  • Courses, batches, pricing, schedules, and content uploaded
  • Bank details / payout details (for educator earnings, where required)
  • Tax details (GST/PAN etc., if applicable and required by law)

C) Student/Learner Information

  • Courses enrolled in
  • Attendance, progress, and activity (e.g., class participation, test attempts, completion status)
  • Learning preferences and interactions within the platform

D) Technical & Device Information (Automatically Collected)

  • IP address
  • Browser type / device type
  • App version and operating system
  • Approximate location (city/state-level, based on IP)
  • Cookies and similar tracking data
  • Log data such as pages visited, time spent, clicks, and performance metrics

3) How We Use Your Information

We use your information to:

  1. Create and manage your account
  2. Provide platform services (courses, live classes, tests, progress tracking, etc.)
  3. Enable educator onboarding and student enrollment
  4. Process payments and educator payouts
  5. Communicate important updates (OTP, login alerts, schedule updates, policy updates)
  6. Provide support and resolve disputes
  7. Improve platform performance, security, and user experience
  8. Prevent fraud, abuse, unauthorized access, and policy violations
  9. Comply with legal obligations and government requests when required

4) Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Measure website performance
  • Improve user experience and analytics

You can control cookies through your browser settings. Disabling cookies may affect certain platform features.

5) Sharing of Information

We do not sell your personal data.

We may share your information only in the following cases:

A) With Educators (For Students)

If you enroll in a course or class, basic necessary details may be shared with the educator/institute such as:

  • Your name
  • Contact details (when needed for course access/support)
  • Enrollment and progress-related data

B) With Service Providers

We may share information with trusted service providers required to operate the platform, such as:

  • Payment gateway partners
  • Video streaming providers
  • Cloud hosting and storage services
  • Analytics, security, or support tools

These partners only receive the data required to perform their services and are expected to maintain confidentiality.

C) For Legal or Compliance Reasons

We may disclose data if required by:

  • applicable law
  • court orders
  • government authorities
  • fraud investigations or platform safety issues

D) Business Transfers (If Applicable)

If AllCoaching undergoes a merger, acquisition, or sale, user information may be transferred as part of that process, subject to confidentiality and applicable law.

6) Data Security

We implement reasonable security measures to protect user information, including:

  • Secure account authentication
  • Restricted internal access
  • Monitoring for suspicious activity
  • Encryption and access controls where applicable

However, no online platform can guarantee 100% security. Users are responsible for keeping login credentials private and secure.

7) Payments and Financial Data

AllCoaching may use third-party payment gateways for transactions.
We do not store full card details (such as card number, CVV, or expiry) on our servers. Payment processing and security are handled by payment partners as per their policies.

Educators may be required to provide bank or payout details for receiving earnings, which may be stored securely for payout processing.

8) Data Retention

We retain user data only as long as necessary for:

  • providing services
  • complying with legal obligations
  • maintaining platform security
  • resolving disputes and enforcing policies

We may retain certain records for compliance, fraud prevention, or operational reporting even after account deletion, as required by law.

9) User Rights and Choices

You may have the right to:

  • access and update your profile information
  • request correction of inaccurate data
  • request account deletion (subject to legal and operational requirements)
  • opt out of promotional communications (where applicable)

To request changes, please email: allcoachingss@gmail.com

10) Children’s Privacy

AllCoaching may be used by students under 18 years of age only with parental or guardian consent and supervision.
We do not intentionally collect sensitive personal information from children without appropriate consent.

11) Content, Messages, and User Activity

To improve platform safety and service quality, AllCoaching may monitor or review content and activity such as:

  • educator content uploads
  • student interactions
  • platform misuse reports
  • suspicious transactions

This is done strictly for safety, compliance, and platform improvement.

12) Third-Party Links

The Platform may contain links to third-party websites or services.
AllCoaching is not responsible for the privacy practices of external sites. Users should review third-party policies independently.

13) Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When updates are made, the “Last Updated” date will be revised. Continued use of the Platform after changes means you accept the updated policy.

14) Contact Us

For any questions, privacy concerns, or requests related to this Privacy Policy, please contact:

AllCoaching
Sangam Vihar Colony, Haveliya, Jhusi, Prayagraj, Uttar Pradesh 211019, India
Phone: +91 9889977262
Email: allcoachingss@gmail.com